Terms and Conditions of Use m99 Platform

1. Definitions & Scope of Agreement

In this document, "m99", "we", "the platform", and "the company" refer to the operator of the m99 platform accessible at m99.bz. "User", "you", and "member" refer to any individual who registers for or uses the services on this platform. "Services" encompasses all games, deposit and withdrawal functions, promotions, customer support, and all other features provided by m99.

These Terms and Conditions apply to all users without exception, including visitors browsing the platform without a registered account. Continued use of the platform following any amendment to the terms constitutes full acceptance of the latest version.

2. User Eligibility

To register and use the m99 platform, you must meet the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Acting on your own behalf and not as an agent or representative of any third party.
• Not listed as an individual prohibited from gambling activities by any relevant authority.
• Not currently under an active self-exclusion program at m99 or any related platform.
• Having full legal capacity to enter into a binding agreement.

M99 reserves the right to request identity verification documents at any time to confirm user eligibility. If any information provided is found to be false or misleading, the account in question will be terminated and the balance will not be returned.

3. Account Registration & Management

Each user is only permitted to hold one registered account only. Owning multiple accounts is a serious violation of these terms and may result in all associated accounts being terminated along with the forfeiture of all balances and bonuses held within them.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, phone number, and a valid email address. This information is used for identity verification, withdrawal processing, and account-related communications.

Account Security Responsibilities

You are solely responsible for:

• Ensuring your account password is unique, strong, and not shared with anyone.
• Log out of your account after each session, especially on shared devices.
• Notify m99 immediately if you suspect your account has been accessed without authorisation.
• Updating your personal information whenever any changes occur.

M99 will not be held liable for any losses arising from a user's failure to keep their login credentials secure.

4. Deposits & Withdrawals

M99 supports a variety of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, and GrabPay. All financial transactions are processed through secure channels with full end-to-end encryption.

Deposit Limit

The minimum deposit is RM20 per transaction. The maximum deposit limit depends on your chosen payment method and your account's KYC verification level. Deposits are typically credited to your account in under 3 minutes after bank confirmation.

Withdrawal Process

Minimum withdrawal is RM50 per request. All withdrawals are processed to the same bank account used for deposits, for security and anti-money laundering compliance purposes. Processing time is 15 to 30 minutes on business days.

• First-time withdrawals require completed KYC verification before processing.
• M99 reserves the right to hold withdrawals for up to 5 business days for security verification purposes.
• Withdrawals will not be processed to third-party accounts under any circumstances.
• Any transaction fees charged by the bank are the responsibility of the user.

5. Bonuses, Promotions & Wagering Requirements

M99 offers a wide range of bonuses including a welcome bonus, reload bonuses, weekly cashback, free spins, and a VIP loyalty programme. Each bonus is subject to specific terms stated on the relevant promotions page.

Wagering Requirements

Bonuses awarded by m99 are subject to wagering requirements before they can be withdrawn as cash. The standard wagering requirement ranges from 20x to 40x depending on the bonus type. For example, a RM100 bonus with a 20x wagering requirement means you must place a total of RM2,000 in bets before a withdrawal is permitted.

• Only bets placed using bonus funds will count towards fulfilling the wagering requirements.
• Not all games contribute equally to wagering requirements — slots typically contribute 100% while table games may contribute at a lower rate.
• Bonuses have a limited validity period; any unused bonus will expire automatically once that period ends.
• M99 reserves the right to void any bonus suspected of being obtained through fraud or system abuse.

6. Game Rules

All games at m99 are powered by a random number generator (RNG) that has undergone independent auditing and certification by internationally recognised bodies. This ensures every game outcome is fully random and cannot be influenced by any party.

Specific rules for each game — including slots, live casino, blackjack, roulette, and sports betting — can be found within their respective game interfaces. Players are responsible for understanding the game rules before placing any bets.

In the event of a technical disruption during an active game, m99 will use saved system records to determine a fair outcome. Decisions made by the m99 system in such situations are final.

7. Prohibited User Conduct

Users of the m99 platform are strictly prohibited from engaging in the following activities:

• Using automation software, bots, scripts, or any tools that could provide an unfair advantage in games.
• Colluding with other players to manipulate game outcomes.
• Exploiting bugs or technical errors in the system to gain unauthorised advantages.
• Abusing the bonus system by registering multiple accounts or using false identities.
• Using the m99 platform for money laundering or any other illegal activities.
• Attacking or attempting to disrupt the platform's technical infrastructure.
• Using offensive, threatening, or harassing language towards support staff or other users.

Violating any of the above prohibitions may result in permanent account suspension or closure without prior notice, and m99 reserves the right to pursue legal action where necessary.

8. Privacy & Data Protection

M99 is committed to protecting the privacy of all users. The collection, processing, and storage of your personal data is carried out in accordance with our separate Privacy Policy. By using this platform, you agree to how we handle your data as described in Privacy Policy of ours.

Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent. Data is only shared with third parties where necessary for payment processing, identity verification, and legal compliance.

M99 uses 256-bit SSL encryption for all data communications between your browser and our servers, ensuring your sensitive information remains protected during transmission.

9. Liability Limits

M99 provides its platform on an "as-is" basis and makes no guarantee that the service will be free from technical disruptions, although we strive to ensure zero downtime. Our liability limitations are as follows:

• M99 is not liable for any financial losses resulting from disruptions to a user's internet connection during gameplay.
• M99 is not liable for any losses arising from a user's failure to comply with these terms and conditions.
• M99's total liability to any user shall not exceed the net deposit amount made within the 30 days preceding the claim.
• M99 is not liable for any indirect, consequential, or incidental damages arising from the use of the platform.

10. Responsible Gaming

M99 takes responsible gaming very seriously. We believe that online gaming should remain a fun and entertaining activity, not a source of financial or emotional stress. To that end, we provide a range of control tools to help users manage their gaming habits.

Responsible gaming tools available at m99 include:

• Daily / Weekly / Monthly Deposit Limit — Set a maximum deposit limit based on your preferred time period.
• Loss Limit — Set the maximum loss amount you are comfortable with over a given period.
• Play Time Limit — Limit your daily gaming session duration to maintain a healthy balance.
• Temporary Break — Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion — Exclude yourself from the platform for a minimum period of six months.

If you or someone you know is experiencing gambling-related issues, please visit the Responsible Gaming for more information and support resources.

11. Account Suspension & Restrictions

Users may close their account at any time by contacting the m99 support team via live chat. Prior to closure, all active bonus wagering requirements must be fulfilled, or the relevant bonuses will expire.

M99 reserves the right to suspend or terminate a user's account without prior notice under the following circumstances:

• Suspected fraud, money laundering, or any other illegal activity.
• Serious or repeated breaches of the terms and conditions.
• Abuse of the bonus system or exploitation of technical bugs.
• User has applied for self-exclusion through the responsible gaming program.
• Requests from authorities or law enforcement agencies.

If an account is terminated due to proven fraud, m99 reserves the right to forfeit all balances in that account. For closures due to other reasons, any valid balance will be returned to the user once the review process is complete.

12. Amendments & Applicable Law

M99 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being published on the platform. It is the user's responsibility to review this page periodically to ensure they remain in compliance with the latest version of the terms.

Continued use of the m99 platform following the publication of any amendments constitutes full acceptance of the revised terms.

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which m99 is registered and operates. Any disputes arising from or related to these Terms shall be resolved through arbitration or a court of competent jurisdiction.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed without affecting the validity and enforceability of the remaining provisions.