M99 believes the best entertainment is entertainment within your control. We provide a range of tools and guidance to ensure every user in Malaysia can enjoy a safe, enjoyable, and responsible gaming experience.
These tools are specifically designed to help you stay in control and make your gaming experience more positive.
Set daily, weekly, or monthly deposit limits based on your financial means. Limit reductions take effect immediately, while increases require a 72-hour waiting period for added protection.
The m99 platform lets you set an active session time limit. Once the limit is reached, you will receive an in-platform notification as a reminder to take a break before continuing to play.
Choose to pause for 24 hours, 7 days, or 30 days without permanently closing your account. During the break, you cannot log in or make deposits — even if you request to cancel it.
If you feel you need to stop for a longer period, choose self-exclusion for 6 months, 1 year, or permanently. This request cannot be reversed during the chosen period, for your own well-being.
View your complete history of betting activity, total deposits, withdrawals, and losses in your personal dashboard. This transparency helps you make smarter decisions about your playing habits.
M99's support team, specially trained in responsible gaming issues, is available to assist you at any time. Reach us via live chat on the platform for guidance, support, or further information.
m99 is committed to a safe and responsible gaming environment. This page contains guidelines, control tools, and support resources to ensure your gaming experience remains positive and fully within your control.
Responsible gaming refers to a balanced approach to play — where gaming is treated purely as a form of entertainment, not as a source of income or a way to solve financial problems. At m99, we believe every gaming session should be enjoyable, controlled, and free from disruption to your daily life.
This concept goes beyond monetary limits — it encompasses time limits, emotional balance, and self-awareness about playing habits. Playing responsibly means setting a realistic budget before you start, accepting losses as part of the game without chasing them back, and knowing when to stop.
M99 understands that a small number of users may struggle to manage their gaming habits. That's why our platform offers a range of easy-to-use control tools, accessible directly from your account settings, so you always stay in full control.
Remember: Online gaming should be entertainment — like watching a film or playing sports. If it starts to feel like pressure or an obligation, that is a signal to take a break.
M99's commitment to responsible gaming is more than a slogan. It is embedded in how our platform is designed, how our customer support operates, and how we handle every user self-control request.
M99 designs the gaming experience with fun and entertainment as the priority. None of our promotions or offers are intended to encourage users to spend beyond their means. Our bonus terms are clear and transparent, with no hidden conditions that compel you to keep playing.
The m99 platform is strictly for users aged 18 and above. Our KYC (Know Your Customer) process requires valid identity verification before any account is fully activated. This is not merely an administrative requirement — it is our responsibility to protect young people from exposure to gambling activities.
The return-to-player (RTP) percentage for every slot and casino game on m99 is clearly displayed. We believe that users who understand how games work — including the house edge — will make smarter, more realistic decisions about their expectations when playing.
M99 processes withdrawals quickly and without unnecessary hassle. We do not block or delay withdrawals as a tactic to pressure users into continuing to play with their balance. Your funds are yours, and we respect your decision to withdraw at any time.
Problem gambling rarely develops overnight. It usually starts gradually, with small signs that are easy to overlook. Here are some warning signs to watch for in yourself or someone you care about:
Feeling stressed, anxious, or restless when not playing for a period of time.
Chasing losses — continuing to play in an attempt to recover money already lost.
Lying to family members or friends about how much time or money has been spent.
Borrowing money or selling belongings to fund your gaming.
Neglecting work, family, or financial responsibilities due to excessive focus on gaming.
Needing to increase the bet amount to feel the same level of excitement as before.
If you identify one or more of the above signs in yourself, do not wait any longer. Use m99's self-control tools or contact our support team immediately for assistance. Acknowledging the problem is the single bravest first step you can take.
Answer the following questions honestly. This is not a formal test, but a personal guide to help you assess your own gaming habits:
Do I set a budget before playing and stick to it completely?
Am I only playing with disposable funds that I can afford to lose without affecting my daily finances?
Can I stop playing once I reach my set time or money limit without feeling compelled to continue?
Do I view gaming as entertainment and not as a way to earn income or settle debts?
Am I still fulfilling my daily responsibilities — work, family, and health — without disruption from gaming?
Do the people around me know about my gaming habits, and are they comfortable with my level of involvement?
If you answered "no" to two or more of the questions above, we encourage you to use m99's self-control tools or speak with someone you trust about your gaming habits.
All m99 self-control tools are accessible directly under the "Account Settings" section after logging in. Activation is straightforward and immediate for limit reductions, while limit increases require a waiting period for added protection.
Login → Account Settings → Game Controls → Deposit Limit. Select a period (daily/weekly/monthly) and enter the maximum amount. Limit takes effect immediately.
Login → Account Settings → Game Controls → Time Limit. Set a maximum session duration. A notification is sent when the limit is almost reached.
Login → Account Settings → Self-Exclusion → Temporary Break. Choose 24 hours, 7 days, or 30 days. Cannot be cancelled during the selected period.
Login → Account Settings → Self-Exclusion → Long-Term. Choose 6 months, 1 year, or permanent. Contact support for further assistance.
Log in to your account using your registered username and password. Make sure you are on the official m99.bz website.
Click the profile icon at the top right of the screen, then select "Account Settings" from the dropdown menu.
In the settings menu, look for the "Game Controls" or "Responsible Gaming" tab and click on it.
Select the limit type (deposit, time, or wagering), enter the desired amount or duration, and confirm your selection.
You will receive a confirmation email once the limit has been successfully set. Keep this email as your personal record.
M99 takes child protection very seriously. Our platform is strictly for adult users aged 18 and above, and we implement multiple layers of protection to prevent access by minors.
That said, we also recognise that parents and guardians play an important role in controlling children's access to online gambling sites. Here are some practical steps you can take:
Parental Control Software: A range of free parental control tools — such as Google Family Link, Apple Screen Time, and Net Nanny — can help you manage children's access to adult content online.
If you or someone you know is struggling with a gambling problem, it is important to remember that this is a health issue that can be addressed with the right help. Seeking help is a sign of strength, not weakness.
M99 fully supports your efforts to seek professional help. Our trained support team is ready to help connect you with the right resources, activate the self-control measures you need, or assist with the self-exclusion process immediately.
Contact the m99 support team via live chat within the platform — available 24 hours a day, 7 days a week. We are committed to responding to every responsible gaming request with the highest priority and without any judgement.
m99's Commitment: We will always prioritise the well-being of our users over business profit. Every self-exclusion request or control limit will be processed promptly and without any obstacles. You can trust us to respect your decisions.
Answers to the most frequently asked questions about m99's control tools and responsible gaming policies.